Exchanges & Returns

Return Policy:
The Performance Pony Company has a 30-day money back return policy for unused, clean and/or undamaged products. Refunds will be issued after products are received back into our care and inspected for any damages or flaws. Buyer is responsible for returned items shipping expenses. 

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Shipping Policy:

Shipping from our location is offered via USPS or UPS. Shipping costs are automatically calculated based on your location. Orders are processed within 2-3 business days. Orders will be shipped from our location within 3-10 business days. You will receive confirmation once your tracking number is created. Check your spam/junk folder if you do not receive a tracking number. If you still don't have anything, please reach out to 641-799-5042.​

 

OVERNIGHT/NEXT DAY/EXPEDITED SHIPPING:

Due to our rural location, and small, family owned business, we only offer overnight shipping by request of the customer. We will do our part to get any overnight shipments in the mail, but do not guarantee the shipping company will get overnight shipments there. If you request an overnight shipment and do not receive the shipment the next day, contact the shipping method chosen to report your claim. 

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DISCLAIMER: We promise to process and ship your orders as quickly as possible, but we are not Amazon, EBay, or WalMart. We are a small, family owned, rural Iowa business raising two children and entrenched in agriculture with a farming/feedlot/equine operation as well. Please know when you support this business, you support an entire family. 

Exchange Policy:
We will issues exchanges within 30 days from the day the product was received according to the tracking number. Exchanged items must be in new and unused condition. Buyer is responsible for exchanged items shipping expenses. 

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Address:

Performance Pony Co.

1464 475th Ave

Montezuma, IA 50171